Terms of Service

Terms of Service for Locked: Workouts & Coach

Effective date: September 18, 2026

These Terms of Service (“Terms”) govern your use of the Locked: Workouts & Coach mobile application (“Locked”) and related services (the “Service”), operated by Ponuz, LLC (“we”, “us”, “our”). By creating an account, subscribing, or using Locked, you agree to these Terms.

If you do not agree, do not use the Service.

1. Description of the Service

Locked is a mobile strength-training app built around a 365-day journey (“a year of strength, one session at a time”). The Service may include:

Personalized training plans
Session and set logging (weight, reps, timestamps, RIR, and similar)
Progress, ranks, and bodyrank
Rocco, a chat coach (orange mascot) that provides training guidance
Ability to attach or take photos in chat
Food calorie preview from a photo (feature-gated / subscription-gated where applicable)
Workout reminder notifications (opt-in only)
Cloud sync when you use a signed-in account

Locked is designed for iPhone (iOS 15+) and Android (API 26+), phone-only. Some features may require a subscription or may still be rolling out.

2. Eligibility and age

You must have the legal capacity to enter a binding contract in your jurisdiction.

We recommend that Locked be used only by people 13 years of age or older (or the higher minimum age required in your country). If you are a minor under applicable law, you need a parent or guardian’s consent to the extent the law allows.

By using the Service, you represent that you meet these requirements.

3. Account and authentication

You may sign in using (as available):

Email and password (via Supabase Auth)
Sign in with Apple
Sign in with Google

The auth deep link is gymapp://login-callback.

You are responsible for:

Keeping your credentials confidential
All activity under your account
Promptly notifying us of suspected unauthorized access at contact@ponuz.com

Local profile vs. cloud account

You may use a local (guest) profile and, separately, an authenticated account with cloud sync. We do not silently merge guest local data with a signed-in account. If we later offer an explicit migration path, we will ask for clear confirmation.

4. Subscriptions, renewal, and cancellation

Some Locked features require a paid subscription. Purchases are handled through:

the App Store (Apple) and/or Google Play, and
Superwall (paywall / offer layer),

with entitlements validated server-side. Do not rely on client-only entitlement state.

Pricing and renewal

Price, duration, and terms are shown in-app or on the paywall before you buy.
Subscriptions may auto-renew under the applicable store’s rules unless you cancel in time.

Cancellation

Cancel or manage your subscription in your Apple or Google account settings. Uninstalling the app alone does not cancel a subscription.

Refunds

Refunds are governed by Apple’s or Google’s policies, as applicable. We do not control store refund processes.

Restore purchases

You may use restore purchases when available. Entitlements are confirmed on the server.

5. Acceptable use

You agree not to:

Use the Service unlawfully, fraudulently, or abusively
Attempt unauthorized access to systems, accounts, or others’ data
Interfere with the security, availability, or integrity of the Service
Upload illegal, offensive, infringing, or malware-containing content
Use the Service to diagnose or treat medical conditions
Scrape or mass-extract Service data or content without permission
Resell or sublicense the Service without authorization

We may suspend or terminate access for violations.

6. Important fitness and health disclaimer (not medical advice)

Locked is not a medical device and does not replace professional health care.

Training plans, Rocco guidance, and any tips or nutrition previews are general, educational information. They are not:

Medical diagnosis
Prescription
Treatment
Clinical personalized dietary advice

You assume the risk of your exercise practice. Before starting or changing a training program—especially if you have injuries, medical conditions, are pregnant, or take medication—consult a physician or other qualified health professional.

Stop training and seek professional help if you feel pain, dizziness, or other concerning symptoms.

7. Rocco the coach and AI limitations

Rocco the coach is a conversational assistant powered in part by artificial intelligence providers (for example, processing via server-side edge functions). Responses may be incomplete, inaccurate, or unsuitable for your situation.

Do not use Rocco for medical diagnoses or medical decisions.
Do not share sensitive information you do not want processed to generate responses.
We and AI providers do not guarantee specific training outcomes.

8. User content

You may submit chat messages, photos (including profile or food photos), and training data.

You retain rights in your content. You grant us a limited, non-exclusive, worldwide, royalty-free license to host, store, process, and display that content only as needed to operate and improve the Service (for example, sync, display chat, generate Rocco replies, or calorie previews when applicable).

You represent that you have the right to submit that content and that it does not infringe others’ rights or the law.

Chat photos are stored privately (for example, in a storage bucket under your user id). We do not use them for third-party advertising.

9. Intellectual property

The Locked app, its name, design, the Rocco coach/mascot, software, text, marks, and other Service materials are owned by Ponuz, LLC or its licensors.

These Terms do not transfer ownership of the Service to you. You receive only a limited, revocable, non-exclusive right to use the Service for personal use under these Terms.

10. Availability and Service changes

We may modify, suspend, or discontinue features (including experimental or subscription-gated features) with or without notice, to the extent allowed by law and app-store rules.

We do not guarantee uninterrupted availability or error-free operation.

11. Termination

You may stop using Locked at any time and, if you have an account, request account deletion as described in the Privacy Policy.

We may suspend or terminate your access if you breach these Terms, if required by law, or if the Service is discontinued.

Provisions that by their nature should survive (IP, disclaimers, limitation of liability, governing law, etc.) will survive termination.

12. Limitation of liability

To the maximum extent permitted by applicable law:

The Service is provided “as is” and “as available”, without warranties of any kind (express or implied), including merchantability, fitness for a particular purpose, or non-infringement.
Ponuz, LLC will not be liable for indirect, incidental, special, consequential, lost profits, data loss, or injuries arising from training or use of the Service, except where the law forbids limiting such liability (for example, willful misconduct or gross negligence, where applicable).
Our aggregate liability to you for claims related to the Service will not exceed the greater of: (a) the amounts you paid to us/through the stores for Locked in the 12 months before the claim, or (b) USD 50 (or equivalent), to the extent the law allows.

Some jurisdictions do not allow certain exclusions; in that case, only the limitations permitted by law apply.

13. Indemnification (light)

If your use of the Service or your content causes third-party claims against us (for example, for infringement or unlawful use), you agree to defend and indemnify us against damages, costs, and reasonable attorneys’ fees, to the extent permitted by law, except where the claim results from our willful misconduct or material breach.

14. Governing law and venue

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict-of-law rules.

Any dispute related to these Terms or the Service will be brought in the state or federal courts located in the State of Delaware, United States, except where your country’s consumer-protection law gives you a mandatory venue.

15. Changes to these Terms

We may update these Terms. The effective date shows the current version. For material changes, we will try to provide reasonable notice (for example, in-app or by email). Continued use after changes take effect means acceptance, unless the law requires a different form of consent.

16. Contact

For questions about these Terms:

Email: contact@ponuz.com
Entity: Ponuz, LLC
Address: 131 Continental Dr, Suite 305, Newark, Delaware 19713, United States